Follow the steps below to submit your Release of Information (ROI) form to obtain medical and/or medical billing records, check status, and download final records.
If you are a patient or an authorized representative requesting records on behalf of a patient:
For healthcare providers, law firms, insurance companies, government entities, and similar requestors:
Visit our Release of Information (ROI) portal, complete all required fields, and upload your supporting documents. You will be required to enter a private and secure email address you actively monitor. The system will use this email to send an initial verification code, deliver updates on your request, and provide access to your final download.
Once submitted, you’ll receive a confirmation email with the unique work order number you will need to check the status of the request and download final records. Our team will review your request and reach out if we require additional information. Please note that we may require a pre-payment for copies of medical/billing records in accordance with state and federal guidelines; you will be notified if a payment is required.
To check request status, upload missing information, view invoice, and download final records, visit the ROI Portal and select “Track My Request.” Log in with your contact information and the unique work order number provided in your confirmation email. You can review the status of the request at any time.
By submitting a request, you agree to our Terms & Conditions and Privacy Policy.
Unauthorized access, use, or distribution of protected health information (PHI) is strictly prohibited and may be subject to penalties under HIPAA and applicable state law.
